Q and A

Secure Payments

Is it secure to purchase from Luminous Learning?

Absolutely! Safety is very important to us. Our website is powered by Shopify, which uses a number of electronic and physical security measures to protect your credit card information from unauthorized access. Read more about Shopify's security measures here

We also accept payments through Paypal. You can read more about Paypal's security measures here

Do you accept Purchase Orders?

We gladly accept Purchase Orders from schools and other educational institutions. Please contact us here to initiate a Purchase Order.

What about checks?

We also accept checks for our physical workbooks. Please e-mail us for the order form and instructions. 

What is your privacy policy?

Your personal information is always safe with us. We never share your personal details or credit card information with anyone. 

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, and Paypal. 

Physical workbook orders and Purchase Orders can be fulfilled via check.

Digital Workbooks

Where are my purchases? 

After you purchase a digital workbook, you will receive an email with information on how to download the workbook within minutes.

What device should I use to download the digital workbook?

Download the digital item onto your computer (desktop, laptop).

What if I'm having trouble downloading a workbook?

Wait a few minutes and try refreshing your browser. Issues with downloading might be caused by a temporary connection issue or a browser problem. If you're continuing to experience difficulty, please contact us here.

What are PDF documents?

Our digital workbooks are in the form of PDF documents, which is a standard format for sharing electronic documents. You need Adobe Reader to view and print PDF documents. You can download the latest version of Adobe Reader for free here. 

What if my PDF won't open?

1. Allow the file to completely download before opening it.

2. Make sure you have the latest version of Adobe Reader.  

If you are opening the file on a Mac, your computer will attempt to open the file with the default application Preview. However, Preview may not work with newer PDF files. Instead, you must open the workbook with Adobe Reader:

1. Right click the workbook file you downloaded. 

2. Choose "open with"

3. Select "Adobe Reader"

How many times can I download a workbook?

You can download a workbook up to 3 times. 

How can I purchase digital workbooks for my entire school or district?

Each digital workbook is intended for individual classroom or home use only. Additional licenses allow for the digital workbook to be used in multiple classrooms.

Physical Workbooks

Who made your covers?

Our awesome covers were made by the incredible design team at Bee Things.

Where are your books made?

Our books are proudly printed and bound in the U.S.A. by the fine people at Edition One Books in Berkeley, CA.

How do you ship Math Boosters? 

We ship Math Boosters via USPS Media Mail. A tracking number will be provided upon shipment. You should receive your workbook in 2 - 8 days. 

Do you ship internationally?

At this time, we only ship domestically throughout the United States. 

General

What is your refund/exchange policy?

Digital Items

With the exception of duplicate purchases, we do not offer refunds or exchanges for digital items.

Physical Workbooks

A full refund is offered for physical workbooks returned within 30-days of receipt of shipment. Physical workbooks must be in new condition. Returns must be processed with a trackable shipping service. Shipping and handling charges are the responsibility of the buyer. 

To initiate a refund, email us here.

Who can I contact if I have additional questions or comments?

We'd love to hear from you! Email us and Colleen or Marshall (perhaps both!) will get back to you shortly.

Luminous Learning math worksheets with number lines and graph paper for special education students